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Course Description



This course will focus on management techniques to develop an efficient and responsive facilities team. Students should expect to develop a comprehensive understanding of the variety of disciplines and responsibilities required of a modern facilities maintenance organization.

Topics: Facilities personnel recruiting; position descriptions, training, and management; developing an effective work order request and tracking system; preventive maintenance; custodial services; communication (written and oral); writing effective contracts; Key Performance Indicators (KPI); negotiating with vendors; and creating and managing operating and capital budgets.

Typically offered in September.

Applies Towards the Following Certificates

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Thank you for your interest in this course. To learn about the next course offerings available, please call:

  • All Classroom courses and Real Estate Online courses: 617-353-4497
  • Online Financial Planning, Genealogy, and Fundraising courses: 617-502-8822
  • Online Paralegal courses: 857-366-9338
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